Order Cancellation and Modification Policy
We understand that you may occasionally need to make changes to your order. As we process orders very quickly, please read the policy below carefully to ensure your request is handled in a timely manner.
1. Timeframe for Cancellation or Modification
We only accept requests to cancel or modify an order within 6 hours of the successful purchase. After this period, your order may have already been sent to our fulfillment team and cannot be changed.
2. How to Request a Cancellation or Modification
To cancel or modify an order, please contact our customer support team immediately via email. For your request to be processed as quickly as possible, you will need to provide the following information:
- Your Order Number
- Your full name and email
- Specific details of the change you wish to make
3. Refund Process for Canceled Orders
If your cancellation request is accepted within the specified timeframe, we will issue a full refund to your original payment method. The refund process may take 3-5 business days for the funds to appear in your account, depending on your payment provider's processing time.
4. Modification Options
You may request to modify information such as the shipping address, product quantity, or product options (if applicable), subject to availability and the feasibility of the request.
5. Contact Us
If you have any questions about canceling or modifying an order, please contact us using the information below:
Email: support@modanexa.shop
Phone: +1 209-233-3323
Address: 3193 Leaf Dr, Merced, CA 95340, United States
Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)